Deposit & Withdrawal

You must use your personal payment accounts for deposits. We will not accept direct payments or payments to third parties. You can find all the information in the Client Portal.

Failure to make a deposit usually occurs due to insufficient funds at the bank, restrictions from the bank, or the wrong bank account number. If the reason for the deposit failure is not one of the ones mentioned above, please contact our support team for assistance.

Dupoin Futures does not charge any fees on deposits. However, your bank may impose additional transaction fees; please refer to the actual amount received.

Your balance will be updated as soon as it is successfully verified with the bank.

You can make deposits via bank transfer to our bank account in USD and IDR.

Dupoin Futures does not charge any fees on withdrawals. However, international bank transfers may incur fees imposed by your bank.

Deposits can be made multiple times a day, withdrawals are limited to once per day per account.

Yes, there are no restrictions during office operational hours.

Withdrawals will be processed during office operational hours. If it has been declared successful but the funds have not entered your account, it may be due to differences in the requirements of each bank.

It could be that your withdrawal request was incorrectly addressed to someone else other than the holder as we are unable to transfer funds to a third party. Your withdrawal request could also fail if there are insufficient funds available in your account. If you are still having difficulties, please contact our Customer Services and we will assist you as soon as possible.